The monthly online
magazine for all
catering professionals
Essentially Catering Magazine

Catering news - For this month's news - View magazine »

National Customer Service Week 6-13 October

National Customer Service Week 6-13 October

National Customer Service Week is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

The week is particularly important this year following recent research from the Institute of Customer Service that surveyed 10,000 people about their experiences with businesses and found that customer satisfaction across the UK has fallen to its lowest point since 2011.

Jo Causon, CEO of the Institute of Customer Service said “National Customer Service Week helps to raise awareness of the impact that customer service can have on businesses and their employees. The most recent decrease in customer satisfaction demonstrates the importance of customer service and should act as a warning to organisations who may have opted for short-term sales goals rather than a focus on consistent customer service that delivers sustained success.”

While Ms Causon was undoubtedly referring to businesses operating outside the hospitality sector, as we head into the frenetic festive season, we would be wise to heed her words and remember that excellent service at all times is paramount.

The week will highlight the important role that customer service plays in business success and the growth of the UK economy. Every day has a different theme, specifically chosen to help organisations review and develop their customer service delivery. The themes are based on some of the key topics that have been highlighted from Institute research.

  • Monday - Understanding your customer
  • Tuesday - Easy to do business with
  • Wednesday - Dealing with problems
  • Thursday - Business impact of customer service
  • Friday – Recognition.


Your feedback is important to us – please comment any time. Leave feedback »

Previous issues - For latest news & articles view this month's magazine »

Inside this issue

Sign up for more

Sign up today and get Essentially
Catering Magazine delivered every
month to your inbox.

You’ll also get:

  • Weekly news updates
  • Exclusive catering product offers
Sign up »
Advertisement BB Foodservice
Follow Essentially Catering Magazine on Twitter

Essentially Catering @MagazineEC 15 NOV

Well done, Jerome Calayag From Sweden Announced As The Winner Of S.Pellegrino Young Chef Regional Semi-Final, And W…

Essentially Catering @MagazineEC 15 NOV

RT @FishNChipAwards: We love a friday... not just because it's the end of the week but also because it gives us an excuse to get fish and c…

Follow Essentially Catering Magazine on Facebook

Article Archive

Christmas presence

With the festive season nearly upon us, now is the time to check that all is planned and ready both to embrace and benefit from this particularly busy time of year. Read more >

Soft Drinks

Britvic’s 2017 research into the importance of soft drinks at Christmas revealed that almost half of consumers (45%) were set to buy more soft drinks at Christmas and over a fifth (21%) planned to drink less alcohol. Read more >

View previous articles > 187
Advertisement Cooking oil offer