The monthly online
magazine for all
catering professionals
Essentially Catering Magazine

Catering news - For this month's news - View magazine »

Michel Roux’s Service

Michel Roux’s Service

After a disappointing first episode, BBC TV’s ‘Michel Roux’s Service’ has improved dramatically in the intervening weeks as seven young hopefuls leave their somewhat irritating ‘whatever’ attitude behind them and embrace the contagious enthusiasm of mentor Michel.

In a week’s time we will find out which two trainees will be offered a work scholarship by the Academy of Food and Wine Service that will enable them to hone their newly found skills in the front-of-house arena.

"I'm not the only person who genuinely feels we have a problem with service in this country," says Michel. "And it's not just in restaurants; you can get bad service anywhere, even buying a newspaper you can find that you're not even acknowledged. There's no eye contact, no greeting or anything. You give them the money and they don't even say 'thank you'; it's dreadful.

"I think there has been a loss of respect through the generations and the issue of service in Britain is, maybe, a class problem with service seen as subservient – the old Upstairs Downstairs syndrome where it is only for the lower classes. Regardless of that, the core message of this series is that working front-of-house should be seen as a career path and a profession to be proud of, just as it is in France, Italy and Spain. I genuinely believe you can take great satisfaction from delivering great service. At any level, from a fast-food restaurant to a cafe to the fine-dining restaurants, as a paying customer you just know when service is good, and that's why we're putting it at the top of the menu."

Visit the Academy of Food & Wine Service’s website for more information about the series. The site also has supporting information about front-of-house including career advice, fact sheets on service, interviews with people involved with the programme, video blogs, training advice and comments from the industry.

Your feedback is important to us – please comment any time. Leave feedback »

Previous issues - For latest news & articles view this month's magazine »

Inside this issue

Sign up for more

Sign up today and get Essentially
Catering Magazine delivered every
month to your inbox.

You’ll also get:

  • Weekly news updates
  • Exclusive catering product offers
Sign up »
Advertisement BB Foodservice
Follow Essentially Catering Magazine on Twitter

Essentially Catering @MagazineEC 19 MAY

RT @ChefGruel: When the shutdown ends, I’m inviting everyone who retweets this to my chicken concept Two Birds. Double birds on me. https:/…

Essentially Catering @MagazineEC 28 APR

NEWS!! After 13 years EC magazine is closing on the 30th April, it’s a decision from the top, nothing to do with CO…

Follow Essentially Catering Magazine on Facebook

Article Archive

Mental Health

Christmas may be heralded as a time for customers to be jolly and let their hair down, but the extra pressure on hospitality workers can take its toll. This year has witnessed an unprecedented amount of media attention being given to mental health. Read more >


Back in the day, the availability of cocktails out of home was very much limited to eponymous bars where your drinks were served by expert mixologists with a flair for spinning and twirling bottles as they created their offer. Read more >

View previous articles > 191
Advertisement Cooking oil offer