Page 5 - Essentially Catering Issue 83
P. 5

Essentially Catering Magazine - November 2018

        Industry News

        3 million disgruntled UK

        workers exaggerate hours

        Recent research shows millions of workers in the retail, leisure
        and hospitality sectors feel they are overworked and dogged by
        unsympathetic shift patterns. Over half (51%) of Britain’s 8.3 million
        workers in these sectors complain of being forced to work through
        their break and a quarter (25%) say they have considered quitting due
        to unfair allocation of shifts.
          Carl Holloway, co-founder of Rotaready explains: “This sense of injustice
        leads many staff to exaggerate their working hours by up to an hour each
        week. Over a third (37%) of workers admit to doing so, equating to more
        than 3 million people regularly clocking costly ‘phantom hours’.
          “Most businesses still rely on rotas written out with pen and paper or simple spreadsheets to manage shift workers, often
        sharing updates with staff last minute. As rota complexity skyrockets at Christmas, this puts more pressure on the process
        and, no matter how hard they try, managers inevitably make mistakes and workers end up frustrated when they’re allocated
        less popular shifts too often.”
          Rotaready provides cloud-based staff rota software aimed to help operators save management time, improve staff
        retention, and boost morale. “Using smart algorithms to allocate shifts in a way that is objective and impartial, removes the
        guesswork and room for human error,” says Holloway.

           Workplace flexibility required

                                                              ●   16% of UK hospitality workers say that a lack of
                                                                 flexibility makes them feel isolated from friends and
                                                                 family and 11% say it is having or has had a negative
                                                                 impact on their health and wellbeing
                                                              ●   Despite an increase of 1.3 million flexible workers
                                                                 in the UK since 2011, untapped appetite for further
                                                                 flexibility exists, particularly in the hospitality and
                                                                 catering sectors
                                                              ●   Young professionals, women and blue-collar workers
           Workforce management expert Quinyx has released       are least likely to enjoy flexibility under current
           a new study on flexible working with the hospitality   working arrangements.
           and catering industry. The report maps out existing   Erik Fjellborg, CEO and Founder of Quinyx, comments:
           workforce trends and sentiment, and uses economic   “By embracing and implementing more flexible
           modelling to estimate the potential output of flexible   working arrangements in the future, UK hospitality
           working in the UK in the future.                   and catering businesses could generate an output of
           The study reveals that:                            £21.245 billion per year through flexible working by
           ●   Ignoring calls for greater flexibility in the workplace   2023. This is compared to an output of £20.797 billion
                                                              per year if existing flexible working trends continued.
              could cost British hospitality and catering     The additional output would be garnered through
              businesses £448 million a year by 2023          factors such as reduction of staff churn and higher
           ●   Nearly three quarters of UK hospitality and catering   productivity - thanks to working schedules being
              workers (73%) say they face barriers when it comes   tailored to employees, and workers being happier and
              to achieving greater flexibility at work        more motivated as a result.”

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