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Customer service rules

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Essentially Catering Issue 16

Issue 16
August 2011

Customer service rules

With customers counting every penny, many publicans are doing all they can to keep prices low. But don't ignore the bigger picture - customer loyalty and advocacy

Ride the Mexican Wave

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Essentially Catering Issue 16

Issue 16
August 2011

Ride the Mexican Wave

With the popularity of Mexican cuisine among UK consumers reaching new heights of success, there is no doubting that this ethnic food is a highly lucrative market.

Marcus Wareing <br />leading by example

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Essentially Catering Issue 16

Issue 16
August 2011

Marcus Wareing leading by example

At this moment in time Marcus Wareing is at the very top of the hospitality tree. EC caught up with the mighty Marcus shortly after the launch of his latest business

English wine

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Essentially Catering Issue 15

Issue 15
May 2011

English wine

English wine expert, Stephen Skelton MW, takes a look at this burgeoning industry

Don't get left with egg on your face

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Essentially Catering Issue 15

Issue 15
May 2011

Don't get left with egg on your face

From 1 January 2012 egg production across the EU will undergo a massive change as conventional battery cages are banned and replaced by new, more animal welfare-friendly 'enriched' cages

Boost business <br />with beautiful bakes

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Essentially Catering Issue 15

Issue 15
May 2011

Boost business with beautiful bakes

Managing director of Squires Kitchen, Beverley Dutton, reveals how appealing to your customers' indulgent sides is key to boosting your business in a time of austerity

Get on top of <br />rising food prices

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Essentially Catering Issue 14

Issue 14
February 2011

Get on top of rising food prices

Sharon Glancy looks at measures that can help businesses secure up to 20% in efficiency savings in the face of rising food prices

Tea is the <br />new coffee

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Essentially Catering Issue 14

Issue 14
February 2011

Tea is the new coffee

High street cafés are being joined by a raft of tea houses offering a variety of specialist and herbal teas to consumers who are echoing the mood of yesteryear's coffee drinkers as they search for a wider and better choice of beverage.

Source your seafood responsibly - <br />it's what customers want

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Essentially Catering Issue 14

Issue 14
February 2011

Source your seafood responsibly - it's what customers want

Dr Jon Harman, development director at Seafish, the authority on seafood, explains why more and more of your customers will be asking where their fish comes from - and how you can do your bit

Is property tax<br />on your menu?

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Essentially Catering Issue 13

Issue 13
November 2010

Is property tax on your menu?

The vast majority of businesses owning or operating restaurants, bars and hotels are over-paying on their tax bills. Alun Oliver advises on how to ensure you are not lining the Inland Revenue's pocket unnecessarily.

Kitchen ducts - ensure yours are not a recipe for disaster

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Essentially Catering Issue 13

Issue 13
November 2010

Kitchen ducts - ensure yours are not a recipe for disaster

While kitchen ducts may be out of sight, they should never be out of mind as grease build-up in extraction systems is one of the most common causes of fire in catering establishments.

Young chefs

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Essentially Catering Issue 13

Issue 13
November 2010

Young chefs

We take a look at some of today's rising stars and deduce that, while the future looks bright for the industry, these upcoming players need to be nurtured if they are to be retained.

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Essentially Catering Issue 17

Cocktails, Potatoes, Seasonal Suggestions, London 2012 Olympics, Sustainability, Christmas Tips, Focus on Leeds, Maintaining Standards, Industry and Equipment News and more...
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